Webex Shared Voicemail Boxes

Overview

This article will walk you through the different ways to access voicemails that are left in shared voicemail boxes.  Shared voicemail boxes are used for areas such as attendance and general delivery for each school.  Some departments may also have a shared mailbox which allows for multiple people to know the credentials for the mailbox.

The three ways to to check voicemails are:

  • Calling into the voicemail system and logging in with the mailbox number and pin
  • Accessing the voicemail user portal and logging in with the username and password
  • Adding the shared mailbox in your email to listen to the voicemails

Calling into the voicemail system:

  1. Press the voicemail button on your phone
  2. Press the asterisk (*) on the keypad
  3. Enter the mailbox extension and press pound (#), if you are not sure of this please contact the Help Desk
    1. Help Desk can look it up by going to admin.webex.com
    2. Management > Users
    3. Search for the building abbreviation and click on the user that you need
    4. Click Calling
    5. The extension will be under Numbers > Directory Numbers
  4. Enter the mailbox pin and press pound (#), if you are not sure of this please contact the Help Desk
    1. Help Desk can look it up by going to admin.webex.com
    2. Management > Users
    3. Search for the building abbreviation and click on the user that you need
    4. Click Calling
    5. The extension will be under Voicemail > Voicemail
    6. Click Reset Voicemail PIN, this will default it to the district default and will prompt the user to reset it the next time they log in

 

Accessing voicemail from the user portal:

  1. Go to https://user.webex.com
  2. Log in with the email address that is linked to the voicemail box, if you are not sure of this please contact the Help Desk
    1. Help Desk can look it up by going to admin.webex.com
    2. Management > Users
    3. Search for the building abbreviation and click on the user that you need
    4. The email is under User Details > Primary Email
  3. Enter the password when prompted, if you are not sure of this please contact the Help Desk
    1. Help Desk can reference the password management system and enter what the voicemail box is used for to find the password
    2. Click Settings
    3. Click Voicemail
    4. Click Manage voicemails next to Voicemail inbox

 

 

Adding the shared mailbox into your email:

Please Note

If this is how you decide to check messages, you will still need to delete them using one of the steps above because the email will not sync back to the voicemail system.

 
  1. Verify that the Technology Department has given you access rights to the mailbox
    1. One of they System Engineers will need to add users that need access
  2. Open Outlook
  3. Open > Shared Mailbox
  4. Enter the email address of the mailbox