What changed

Staff now sign in to Canvas using their EACS Microsoft account (single sign-on) and approve a Cisco Duo prompt for multi-factor authentication (MFA).

Why this change

Canvas (Instructure) is tightening login security across the board, and EACS is aligning with those requirements. Routing staff logins through our Microsoft account with Cisco Duo MFA means your Canvas access is protected by the same modern, multi-factor security we already use for email and other district systems.

1. Open Canvas and choose Staff Login

Go to the EACS Canvas site (eacs.instructure.com). On the Welcome to Canvas screen, click Staff Login (the button with the Microsoft icon).

2. Sign in with your Microsoft account

When the Microsoft sign-in page appears, enter your EACS email and password.

3. Verify your identity with Duo

Microsoft shows a "Verify your identity" screen with Approve with Cisco Duo. Click it to continue – you'll be redirected to Duo to complete sign-in.

4. Approve with Duo

Duo will verify you one of two ways, depending on your account setup:

Option A – Duo Push (Duo Mobile app) You'll see "Check for a Duo Push" with the device it was sent to. Open the notification on your phone and tap Approve.

Option B – SMS passcode (text message) Duo texts a one-time passcode to your enrolled phone number. Enter that code on the Duo screen to continue.

5. Choose whether to remember this device

Duo asks "Is this your device?"

• Your own EACS computer that only you use – click Yes, this is my device. Duo will trust it for 14 days before prompting you again.
• A shared, lab, library, or public computer – click No, other people use this device. Duo will prompt every time, which keeps your account safe on that machine.

Troubleshooting

• No push or text arrived – Check that your phone has signal or Wi-Fi and that Duo Mobile notifications are turned on. 
• New, lost, or replaced phone –  You'll need to re-enroll in Duo –  contact the IT Help Desk.
• Stuck on "Check for a Duo Push" or a loading spinner –  Close the browser tab and start over from the Canvas login page.
• Chose the wrong button – If you accidentally clicked Student or Guardian, go back to the Canvas welcome screen and choose Staff Login.
• Getting prompted for Duo more than every 14 days – Duo re-verifies trusted devices every 14 days, which is normal. If you're being asked every login, make sure you clicked Yes, this is my device on the prompt. Clearing browser cookies, using a private/incognito window, or switching browsers also resets device trust and will trigger a new prompt.

Need help?

Contact the EACS IT Help Desk: x4357 helpdesk@eacs.k12.in.us