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Accessing Voicemails for Shared Mailboxes (General Delivery & Attendance)

Overview

There are four ways to access messages from shared mailboxes.  This article will briefly explain how to access each of them.

  1. Dial into the voicemail system
    1. Press the voicemail button on your phone
    2. Press *
    3. Enter the mailbox number followed by #
    4. Enter the PIN for the mailbox
  2. From the https://user.webex.com website
    1. Contact the Technology Department for the username and password
    2. Log in
    3. Click Settings
    4. Click Voicemail
    5. Click Manage Voicemails in the Voicemail inbox area
  3. Sign into Webex as the user
    1. Contact the Technology Department for the username and password
    2. Open the Webex App from ZenWorks
    3. Sign in with the user information
    4. Click the Voicemail icon on the left side (looks like a tape)
  4. Listen to them via email
    1. Contact the Technology Department for access
    2. Added the Shared Mailbox to your email
    3. You should then see any of the messages left


       

Please Note

Messages on options 1-3 all sync up and will disable the message light on the phone.  Any message in option 4 will need to be handled separately.